Frequently asked questions

Can I see samples of tiles?

The way we work means we don’t keep tile samples. However, we understand that some people prefer to see tiles in person, so as an alternative to our catalogue tiles, we can use tiles from Topps Tiles, as long as the price does not exceed £70 per m².

Please note that choosing from our online catalogues is usually more reliable for delivery times. Local showrooms generally act as a middleman and place orders with suppliers rather than holding stock, which can sometimes lead to delays. In the past, we’ve had situations where orders didn’t arrive on time and we had to source alternative tiles.

How can you offer lower prices without compromising on quality?

If you’ve gathered quotes from other companies, you’ll likely notice that our prices are far better for the same high-quality materials and scope of work. That’s not by chance—it’s because we’ve optimised every step of the process.

✅ Expertise & Efficiency

We’re bathroom specialists, not general contractors. This focus means we work faster and smarter. Just like assembling an IKEA cabinet—the first time takes hours, but after fitting 50, it’s done in minutes. That level of expertise means better results in less time—and lower costs for you.

⏳ Limited Bookings & Small Working Radius

We only take on projects within a small radius. Why? Less time spent travelling means more time working, lower fuel costs, and a smoother schedule. This, combined with carefully managed bookings, allows us to deliver high-quality refurbishments while keeping costs down. We don’t overbook, so early booking is advised.

👥 Trusted by Suppliers

We’re a repeat customer with key suppliers, spending tens of thousands every year. As a result, we get preferential pricing, priority delivery, and better after-sales support—benefits that we extend to you.

💡 Lower Overheads, Better Value

We don’t waste money on expensive showrooms or salespeople. Instead, we invest in modern tools—online catalogues, 3D design software, and a seamless booking process—so you can plan your bathroom efficiently. That’s how we keep prices fair without cutting corners.

🔍 Get a Quote & See the Difference

Our streamlined process starts with an appointment that takes just 15 minutes. No pushy sales, no unnecessary costs—just expert advice and a clear, competitive quote.

📅 Limited Availability – Secure Your Spot Today

Is it worth upgrading to premium products?

As a general rule of thumb, higher-priced items tend to offer better quality. However, the differences are not always significant, as our standard range is carefully curated to ensure quality at a reasonable price.

Standard products are covered by the warranty associated with your chosen package: Value — 1 year; Balanced — 3 years; Premium — 5 years. Selecting a premium product does not by itself extend the warranty. Cover applies to our workmanship and the products we supply and install, subject to the terms and maintenance requirements.

What are premium products?

For certain categories, we offer the option to select premium products. These are typically branded items that feature higher specifications than standard products.

In the quote we provide, you’ll find a section detailing potential upgrades. If a premium product is available as an option, you’ll be able to see the additional cost for upgrading to that premium product.

How do I know the price of the products?

Your quote includes a detailed breakdown of prices to make the process as straightforward as possible. For example, if your quote includes a standard thermostatic shower, you can select any option from our range of thermostatic showers, and the price will remain the same.

This means you’ll receive a quote with various options, and regardless of which one you choose, the quoted price will not change.

Can you supply something not in your catalogues?

With certain exceptions, no. Our selection is limited because we are very careful about what we supply. While we understand that variety is important, we prioritise quality above all else. Therefore, we only offer items with which we have extensive, positive experience.

We continuously monitor the market and test new products. If they meet our high standards, we add them to our catalogues. However, as a general rule, we do not supply products unless we are confident in their quality and durability.

Can I supply my own items?

We can accommodate some customer-supplied products by prior agreement, but generally prefer to supply the majority of products. This helps us check compatibility, coordinate deliveries and provide aftercare. Customer-supplied products are not covered by our product warranty, and labour to remove or refit a faulty customer-supplied product is not covered.

Labour costs are typically the most significant expense in a bathroom refurbishment, so please be mindful of the potential costs involved when supplying your own items.

What kind of tiles should I use?

Ceramic tiles offer more options, but porcelain tiles are more durable and straighter than ceramic tiles due to manufacturing processes. You can read more here: https://claudestradesmen.co.uk/love-tiles-but-hate-grout-there-are-ways-to-make-things-better/

What upgrades are available?

For an additional cost, you can get the following:

  • Dimmer switch
  • UPVC Ceiling, especially the glossy one can work together with the downlight and improve the lighting in the room

Please note that your quote might already include some of these items. If it doesn’t, and you’re interested, let us know and we can provide the additional cost for these options.

What upgrades are available?

At an additional cost, you could consider the following:

  • A wall hung toilet, you can find the options by clicking here
  • A bidet shower douche attached next to the toilet

Please note that your quote might already include some of these items. If it doesn’t, and you’re interested, let us know and we can provide the additional cost for these opti

Can I get a more powerful shower?

Regarding electric showers, we’re usually limited to installing the same power level as your previous shower. Typically, there are two main power options: 9.5kW and 10.8kW. The 10.8kW shower requires a 45A fuse and a 10mm cable. If you have an older 6mm shower cable, we can’t fit a 10.8kW shower.

Upgrading the cable is an option, but it’s quite a large task because the cable is thick and needs to run to the RCD box in your house. This involves significant work and often the cost is more than the benefit. If you’re interested in a quote for a cable upgrade, please contact us.

What upgrades are available?

At an additional cost, you could consider the following:

  • Solid Core panels, you can find the options by clicking here
  • Tiling instead of panels, you can find the options by clicking here

Please note that your quote might already include some of these items. If it doesn’t, and you’re interested, let us know and we can provide the additional cost for these options.

What is a back to wall toilet?

A close coupled back to wall toilet is a design where the toilet bowl and cistern are joined together without any pipe in between, and the back of the toilet sits flush against the wall. This makes it more compact and easier to clean, as there are fewer gaps and external pipes.

What is a rimless toilet?

A rimless toilet doesn’t have the traditional rim around the bowl where water usually flows from. Instead, it flushes in a way that cleans the entire bowl more efficiently. This design is easier to clean and more hygienic.

What is a comfort height toilet?

A comfort height toilet is a type of toilet that is taller than standard toilets. It’s about the same height as a typical chair, making it easier to sit down and stand up, especially for taller people or those with mobility issues.

What upgrades are available?

At an additional cost, you could consider the following:

  • A premium close coupled toilet, you can find the options by clicking here
  • A wall hung toilet, you can find the options by clicking here
  • A bidet shower douche attached next to the toilet

Please note that your quote might already include some of these items. If it doesn’t, and you’re interested, let us know and we can provide the additional cost for these options.

What upgrades are available?

At an additional cost, you could consider the following:

Please note that your quote might already include some of these items. If it doesn’t, and you’re interested, let us know and we can provide the additional cost for these options.

What upgrades are available?

For an additional cost, you can get the following:

  • Underfloor Heating: Tiles are ideal for underfloor heating as they conduct heat well.
  • Epoxy Grout: A much stronger, waterproof grout with superior properties.

Please note that your quote might already include some of these items. If it doesn’t, and you’re interested, let us know and we can provide the additional cost for these options.

What upgrades are available?

For an additional cost, you can get the following:

  • Underfloor Heating: Tiles are ideal for underfloor heating as they conduct heat well.
  • Premium Tiles: This includes various options, ranging from smaller to larger tiles. You can find the available options by clicking click.
  • Epoxy Grout: A much stronger, waterproof grout with superior properties.

Please note that your quote might already include some of these items. If it doesn’t, and you’re interested, let us know and we can provide the additional cost for these options.

How much grout will I have?

Generally, selecting bigger tiles means less grout is needed. We aim for thin grout lines to reduce grout usage. After calculating for various tile sizes, we found that the total grout length for our smallest tile (200x65mm) is 40 times more than that for our largest tile (1200x600mm).

For a room 2 metres by 1.7 metres, fully tiled, we’ll use approximately the following:

Large tiles

  • With 300x600mm tiles, 51.9 meters of grout line
  • With 600x600mm tiles, 42.6 meters of grout line
  • With 1200x600mm tiles (the largest in our catalogues), 10.8 metres of grout line

Small tiles

  • 330x330mm tiles, 104.9 meters of grout line
  • 200×200, 189.3 meteres of grout line
  • 200x100mm (standard subway tiles), 295.5 of grout line
  • 200×65 (the smallest tiles available in our catalogues), 409.6 of grout line

What upgrades are available?

You can get the following:

  • A concealed shower, you can find the options by clicking here
  • A premium thermostatic shower, you can find the options by clicking here

Your quote may already show the cost to upgrade as mentioned. If not, tell us, and we can give you the price for upgrading to a concealed shower or a premium thermostatic shower.

Can I change from an electric shower to a thermostatic shower?

In most situations, you can switch from an electric shower to a thermostatic shower. It’s simpler with a combi boiler. For a gravity fed system, with tanks in the loft and house, it’s more complex and may need a pump for pressure. If your quote doesn’t include this switch, let us know and we’ll provide the cost.

Can I have a different shower size?

Yes, don’t worry too much about choosing a specific size; instead, focus on selecting a model from the options above. All showers come in different sizes, and we can choose the right size for your room. We will propose alternative sizes if the option you select will not fit properly.

If you are keen on a specific size, please let us know and we will do our best to accommodate your preference.

Can I convert the radiator to dual fuel?

Yes, we can convert any towel radiator to a dual fuel one, meaning it can work from your central heating or independently using electricity.

There will be an extra charge for this if your quote doesn’t include it yet. If you’re interested in how much this costs, please let us know.

Can I have the radiator pipes coming from the wall?

If your bathroom plumbing allows it, we can usually change where your radiator’s pipes go. We can’t do this with solid walls, but it’s possible with plasterboard walls. This way, we can also put the radiator higher up if needed.

If your pipes now come from the floor and you want them from the wall, it will cost extra. If your quote doesn’t include this, just let us know, and we’ll tell you the extra cost.

Can I get a radiator in a different size?

Sure, if there’s a radiator you like but need a different size, tell us. We usually only include the most popular sizes/radiators, but we can offer other sizes too.

Could you source a product I discovered somewhere else?

Could you source a product I discovered elsewhere?

We strive to offer a wide range of product options to meet your needs. If you come across an item online or in a showroom that captures your interest, please reach out to us. We will explore the possibility of finding a similar product through our trusted suppliers.

Our commitment to quality is paramount, as we provide warranties on all our products. We source exclusively from dependable suppliers, ensuring longevity and reliability in our offerings. Should you find an alternative product of interest, we are more than willing to investigate comparable options.

Are UPVC panels better than plywood panels?

UPVC panels, compared to plywood shower panels, excel in water resistance, preventing swelling and water damage. They demand less upkeep, being easier to clean and maintain. Lighter in weight, UPVC is more straightforward to install. Consistency in appearance is another plus, compared to the variable patterns of plywood. With the added benefit of recyclability, UPVC panels emerge as a more practical and environmentally conscious choice for shower installations, particularly well-suited for the moisture-rich environments of UK bathrooms.

If you’re inclined towards more customizable options, plywood panels, which are made to order, can be provided at an additional cost, offering a broader range of choices compared to UPVC panels.

What are the advantages of UPVC panels?

UPVC panels with a honeycomb structure offer a remarkable combination of lightweight construction and robust strength, paired with superior thermal and sound insulation. They are not only durable, resisting corrosion and water damage, but also require minimal maintenance. These panels are cost-effective and environmentally friendly, making them an excellent choice for a variety of applications.

Can I see the panels in a showroom?

Some of the panels are available at Ceiling2floor, you can visit the showroom and take a look at the panels.

Can I see samples of the tiles?

We understand that some customers prefer to see the tiles in person. As an alternative to our catalogues, you can also choose tiles from Topps Tiles.

To keep the price the same for the standard range, you can choose any tiles as long as they are up to £45 per sqm and the tile size is between 300mm and 800mm (either width or length). Very large or very small tiles take longer to fit, which increases labour time.

Please note that choosing from our online catalogues is usually more reliable for delivery times. Local showrooms generally act as a middleman and place orders with suppliers rather than holding stock, which can sometimes lead to delays. In the past, we’ve had situations where orders didn’t arrive on time and we had to source alternative tiles.

Should I use epoxy grout?

Epoxy grout offers exceptional durability, superior water and stain resistance, and maintains consistent color over time, making it ideal for high-moisture areas like bathrooms. Unlike cement grout, it doesn’t discolor significantly when wet. However, its application is more complex, typically resulting in higher labor costs.

Please note that our standard service does not include epoxy grout unless explicitly stated in your quote. For a detailed estimate regarding the additional cost of using epoxy grout, kindly reach out to us via email, and we will promptly provide you with a tailored price assessment.

Can I see the tiles in person?

We can do renders with tiles to show you how they would look like along the other products you choose.

Many of the options above are from CTD tiles, you can visit their showroom and check the tiles there if you prefer to actually see the tiles first. In order to keep the price the same, please look for tiles under £40 per square meter with a surface area between 0.1 and 0.25 square meters (example sizes: 600×300, 600×200, 1200×200, 620×320)

Can I have underfloor heating with vinyl click flooring?

Certainly, underfloor heating is compatible, but keep in mind that vinyl click flooring has better insulation properties than tiles, so the warmth may not be as perceptible as it would be with tiles.

Can I upgrade to tiles?

Yes, you can choose tiles instead of vinyl click flooring. Your quote might already include an option for tiles. If it doesn’t show the extra cost for switching to tiles, please ask us to provide you with that information.

Is it possible to see the flooring?

We are not able to offer you samples, but if you prefer to see the flooring first, you can visit Ceiling2Floor and choose from their vinyl click flooring collection. Your price will stay the same.

What are the advantages of vinyl click flooring over tiles?

Vinyl click flooring offers easy installation, comfort, waterproof features, durability, low maintenance, cost-effectiveness, sound absorption, and a wide variety of styles, making it a versatile choice over tiles.

Should I use epoxy grout?

Epoxy grout is the best grout you can have in a bathroom: easy to clean, flexible, not absorbent, and waterproof.

In certain situations, we would only use epoxy grout: when using underfloor heating. Both of these options benefit the most from the epoxy grout properties.

Unless your quote mentions epoxy grout, there will be an extra charge if you prefer epoxy grout instead of cement-based grout

When will I choose the grout color?

Our team will generally show you on site the options available to you.

If you prefer, you can choose the grout color now from below:

When is the right time to request a quote?

We don’t usually book projects very far in advance because labour and material costs rise over time. The longer the gap between quoting and starting the work, the greater the risk that today’s quoted price will no longer cover the costs of carrying out the project.

Why don’t you offer more options?

There aren’t a lot of products on the market that are good quality and reasonably priced, the products we offer are the result of years and years of bathroom fittings where we’ve fitted various bathroom products and learnt which products are worth buying and which are not.

Since we offer a very long warranty, we will only supply products from suppliers that we have a good relationship and products that we don’t usually have issues with. While you might prefer to have more options, most people prefer to choose from a limited selection of reliable products, rather than a long list with unreliable products.

We are more than happy if you want to supply your own products, but please bear in mind that we can’t offer you a warranty on a product that you supply.

What range of projects do we specialize in?

We only undertake full bathroom refurbishments. The size of the team means that very small projects are not cost-effective for us. The more complex/larger the project, the better suited we are for it.

How long does it take to receive a quote?

In most cases, it takes a few days, but it can take 1-2 weeks during very busy periods.

What’s the story of this business?

Our journey started in 2014 as a small father-and-son project in Aberdeen. I was studying at the University of Aberdeen, and my father was working for a large contractor. With years of experience managing teams abroad, he felt limited in his role and wanted to lead his own projects again.

At a family Christmas gathering, we decided to start our own business. With savings and a sense of adventure, my father left his job, and we began taking on small projects. Thanks to word of mouth and our reputation for quality work, demand grew quickly.

Initially, we took on all sorts of jobs, from door replacements to large extensions. But as we grew, we realised that specialising would allow us to focus on delivering the highest quality. We decided to concentrate on bathrooms, where we could offer unmatched expertise and attention to detail.

Today, we’re committed to refining our processes with each project, learning and improving along the way. Every detail matters, and it’s this dedication to quality that defines our work. This is more than just a business; it’s our family’s legacy, built with passion, one bathroom at a time.

What does the warranty cover?

Your warranty covers our workmanship and the products we supply and install, subject to the terms and maintenance requirements. The period depends on your package: Value — 1 year; Balanced — 3 years; Premium — 5 years. Choosing a standard or premium product does not by itself change the package warranty.

What can I have on the floor in a wetroom?

We only use tiles with epoxy grout for our wetroom floors. This is the most elegant solution.

Do I need a floating toilet?

A wetroom is usually part of a high-end refurbishment, so you can consider using a floating toilet. This will maximise the space (since the cistern is in the wall) and make it easier to mop underneath the toilet.

If the toilet is in the spray area of the shower, a floating toilet is better in terms of waterproofing. All toilets are waterproof, but if there’s enough water on the floor, this can make its way underneath the toilet and then down near the soil pipe. When you have a wall mounted toilet, the soil pipe is in the wall, so the water can’t get to the soil pipe, making it completely waterproof so you can have the toilet basically in the shower. This solves certain design issues when working with very small spaces.

Do I need underfloor heating with a wetroom?

Not necessarily, but we recommend having underfloor heating with a wetroom, since this will help dry the floor much quicker.

Can any bathroom be transformed into a wetroom?

There are some situations where it’s not possible to lower the drainage enough for a wetroom. There are other solutions (like shower pumps) that allow a room to be made into a wetroom, but those are not ideal for a reliability point of view and should only be used when a wetroom is absolutely necessary (like mobility issues).

Do I need a flipper panel?

We try as much as possible to fit a single piece of glass, this works in many situations. Where we can’t fit a glass long enough (due to a variety of reasons), then you might need a flipper panel to help keep the splashes inside.

As a simple rule of thumb, if we can fit at least an 1000mm long glass, then you won’t need a flipper panel.

For very large bathrooms, we might fit a long glass (1000mm+) with a flipper panel, but not use any end glass (for those situations where the tray is shorter than the length of the room)

Can I have a shower seat inside the walk in shower?

Yes, we can fit a shower seat inside the walk in shower. The most common type is the folding one on the wall. Please let us know if you want this before the projects starts, since the area behind the walk in shower must be strengthened to support the seat on the wall.

Can I have the shower controls outside the spraying area?

This is a common design for our bathrooms. The short answer is that yes, for a concealed thermostatic shower you can have the controls outside the spray area. The concealed shower valve is quite thick, so we would need enough space in the wall for this (and it can’t work with brick/granite walls, only with stud walls).

Are tiles or panels better for a walk in shower?

Both options have advantages and disadvantages. One thing you should consider when having a walk in shower is the total height to the ceiling. Panels come in 2400mm and sometimes ceiling are higher than this; especially if you had a bathtub previously (where the panel sits on the bathtub), if you have a walk in shower with a tall ceiling you’ll be left with a gap at the top. With tiles you don’t have this issue.

Are there different options for walk in shower?

Yes, you can check the product options for shower and enclosure. You can click here to get there. All options are the same price in this link.

Will the tray be floor level?

We try to lower the shower tray as much as possible, but sometimes the drainage in the house doesn’t allow us to make it floor level. If you look at some of our past walk in shower notice, you’ll notice that some of them have small steps.

Do I need to refurbish the whole bathroom for a walk in shower?

The walk in showers are the only partial projects we accept doing. This is because it’s relatively easy to replace a bathtub with a walk in shower, as long as the tray for the shower enclosure is the same or larger than the footprint of the old bathroom.

You will still have to change the panels or tiles in the shower area (since the tiles or panels on the bathtub don’t go to the floor, but only to the bathtub level).

Do you cover all the trades?

We provide comprehensive services for every aspect of bathroom projects, ensuring you won’t need to seek out any additional tradespeople for your renovation.

While we specialize in all trades related to bathroom refurbishments, our focus remains exclusively on these projects. Therefore, we are unable to offer quotes for other types of work in different areas of the house.

Is the price fixed?

Yes, this is very important. We are one of the only businesses that offer a fixed price, no matter what we find during fitting. 

Can I supply my own bathroom products?

We can accommodate some customer-supplied products by prior agreement, but generally prefer to supply the majority of products. This helps us check compatibility, coordinate deliveries and provide aftercare. Customer-supplied products are not covered by our product warranty, and labour to remove or refit a faulty customer-supplied product is not covered.

Let’s say you buy a concealed shower that fails. Although the place you bought the item from might give you a replacement, you’ll still have to pay for the replacement labour (which is usually more than the cost of the item). In the shower case, if we would have supplied it, then all the liability to replace would be on us.

How long is the warranty?

The length of the warranty depends on the package you choose. We offer three options with each quote: Value, Balanced, and Premium. These packages come with warranties of 1, 3, and 5 years, respectively.

How can I know the price of each category?

You’ll find this in the breakdown of your quote.

Past Projects

Please find some example below

Are all the products the same price?

In each category (let’s say LED mirrors), the price is the same for all products. This makes the process of choosing a different product really simple, since if you choose a different product, the quote price will stay the same.

How can I supply my own products?

Just send us the links to what you want to buy to make sure they’re going to fit.

In the detailed quote there’s a breakdown for all the products, we can simply remove that from the invoice if we haven’t supplied it.

Do you offer a 3D design?

Yes, we can offer you a 3D design and renders to show you how your selected options would look like in your bathroom at no extra cost. We can offer multiple designs, until we find the right solution for you.

Due to how long this process takes, a design takes at least 4-5 hours and sometimes it can take 10-15, so we only provide this service to customers that already accepted our quote.

Can you offer evening or weekend appointments?

Most of our appointment slots will be during normal working hours. If you require an evening or weekend appointment, please contact us and we’ll try to accommodate this.

Will a bathroom project increase my property’s value?

While only a surveyor can provide a specific figure, a new bathroom typically boosts property value by about 4-5%. Especially for properties over £150,000 with bathrooms older than 15 years, the added value can often surpass the refurbishment cost. It’s a unique opportunity where you enjoy the upgrade and potentially profit when selling.

Many homebuyers, who usually finance purchases through mortgages, prefer homes with updated bathrooms to avoid immediate renovation costs. A slightly higher mortgage for a refurbished bathroom is often more manageable than a lump sum renovation expense after purchase.

Why are your prices increasing?

We take pride in offering exceptional value for money, continuously ensuring our pricing reflects this commitment. However, due to rising operational costs, including energy, materials, and labor, we periodically review and adjust our prices. This approach allows us to maintain the high standards of service and quality our clients expect. We recommend engaging our services promptly to benefit from current rates, as these adjustments are an essential aspect of sustaining our business’s excellence.

Can I supply my own appliances?

We think that when it comes to appliances, it’s important to have as many options as possible. If you want to supply an appliance yourself, this won’t be a problem.

This is relevant in the case of integrated appliances, since we won’t be able to supply any freestanding appliances.

What areas do you cover?

We can cover at the moment the following postcodes:

Aberdeen: AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB32. AB39, AB51.

Are the prices negotiable?

No, we won’t be able to negotiate. We understand how costly these projects can be, but we would rather not do a project, rather than do it at a loss or a very low margin.

How long does the project takes?

We try as much as possible to minimise the time to completion. For residential it’s very important to finish as soon as possible.

In most cases, conversions take 6-8 weeks in total and extensions around 8-12 weeks. The size of the project will influence the total time, but having most of the trades in house means that everything is done quicker.

Can you cover all the trades?

When considering a project like this, we would offer you a quote for everything involved in the work. If there are elements we are not able to undertake, these will be subcontracted to other parties, but these instances are very rare.

What projects can you undertake?

We consider those projects that help us improve our portfolio and, at the same time, we’re confident we can do a profit with them.

It’s important to emphasise that these projects are not very profitable for us, we’re better off doing something else (like bathrooms or kitchens). Most building warrant projects are stressful, involve a lot of paperwork and are considerably less profitable than other projects, despite being very costly to you.

So why are we still doing this kind of projects? Because they help us pave the way for commercial projects, something that we plan to start undertaking in the coming years. Those are the truly profitable projects in the construction industry and these building warrant projects (like extensions and conversions) are small scale versions of what happens on commercial sites.

Why are these projects so expensive?

There’s a lot of building regulations that a building warrant has to take into account. Whether the total cost would be expensive or not is generally a matter of postcode. In expensive postcodes the costs of a large extension/conversion can be a small fraction of the total property value, whether in a less expensive postcode an extension/conversion can sometimes exceed the property value.

Where can I leave feedback?

Feedback is great and it allows us to continuously improve our service. Please leave any feedback you might have in the form below:

Do you have a phone number I can call?

Yes, you can call us on 01224 539796, but it’s better to live chat/email if possible.

We deal with a very large number of spamming/marketing calls, so unless we spoke on the phone beforehand, the system is going to silence your call and you’ll have to leave a voicemail. The voicemail is transcribed and sent as an email to us, so the relevant person can get back to you asap.

Will you take the measurements during the first visit?

We will take a 3D scan of the relevant rooms. This will take 1-2 minutes and it would give us all the dimensions/angle/details we might need.

How long will the appointment take?

It takes an average of 5-10 minutes. Large projects might take a little bit more, but most likely won’t exceed 15-20 minutes.

I can’t find a suitable appointment on the calendar. Can you offer a different date/time slot?

Please contact us and we’ll try to accomodate a different time/date, but bear in mind that we have a limited number appointments we can offer per week.

Can I cancel the appointment?

Yes, you’ll receive an email automatically when you book an appointment with us. The email contains a link that will allow you to cancel your appointment.

How to book an appointment to discuss my bathroom?

First of all, complete the short form on our website, you can access it here. After you complete the form, someone from our team will check if we cover your area and the type of project you’d like to undertake. If we do, then we will propose certain dates/times when we can come and discuss the project.

Are your prices fixed?

Yes, the prices are always fixed with us. You’ll get a quote and you won’t have to pay anything extra at the end of the job.
This shouldn’t really be a frequently asked question, but it seems that many tradesmen add extra costs at the end of the job. We will never do this.

I changed my mind. Can I make modification to the design/quote?

Of course, you do these sort of projects a few times in life only. It makes sense to keep looking for the right balance between aspect, quality and affordability.

These sort of projects are by no means cheap. It’s not like you’re going to the supermarket and buy a more expensive product without thinking too much. While we try to make them as affordable as possible, we are always open to making changes so the project is compatible with your bank account or preferences.

If you read the pages in this website, you’ll see that we focus a lot on value for money. We fully understand that some of you don’t really care about how much you spend, but we do (on a business level and personal level).
This is why we try to respect how hard you saved for those money, we know it’s hard to save enough for a home improvement after so many bills. This means that we’ll try to make sure you get the most of your purchase with us.

How long would the project take?

Most projects are completed in 5–8 working days. Tiling and extensive plastering can create some issues sometimes, since they’re wet trades and we need to wait for them to dry (and no bathroom is the same, some dry much faster than others).

But again, having all the trades in-house mean that the duration of the project is kept at a minimum.

Are the prices negotiable?

We negotiate most of our prices with our suppliers, so we don’t mind if you ask us this. The worst case scenario we say no.

Our prices are already the result of a very efficient team, so we’d be surprised anyone to offer better prices locally. You could get cheaper but at the expense of a worse service or warranty.

But a bit of advice: the best negotiating method is by asking some extra stuff in the same money, rather than a discount. We’re more likely to say yes to extra items in the same money, rather than a discount on the project.

What's your waiting time?

We use a 50-70-90 rule in order to avoid overbooking, but still being booked enough. It’s like personal life, most likely you’ll know your plans for tomorrow or a week ahead, but the more time it passes, the less likely to know your plans.

We will book for a period of:
-4 to 5 months at 50% of our capacity. 4-5 months it’s a long time, but in any circumstance, we should be able to do half of our usual number of jobs.
-2 to 3 months at 70% of our capacity. 2-3 times it’s not so much in the future, so we can be surer that we have no unexpected staff holidays or delayed projects
-2 to 3 weeks at 90-95% of our capacity. 2-3 weeks are very manageable and we know quite well how many projects we can take

Based on this, you should expect larger projects to take more to book in our calendar, but we should fit small jobs on relatively short notice (by small we understand most projects under £10 000 total value)

Are you a registered contractor?

Yes, we’re a registered CIS contractor.

Are you VAT registered?

Yes, we are VAT registered. In the UK, all sole traders or companies that have a turnover larger than £85 000, have to register for VAT. If a business is under this threshold, they have either just started either they have a really poor performance.

Theoretically a VAT price means that there’s an extra 20% on labour that goes to the tax authorities. But it’s usually not as straightforward as this, we are generally so efficient that even non-VAT businesses struggle to compete with us.

Do you cover all trades?

Yes, we are the main contractor and we can deal with all trades for your project. A multi-trade project is what suits our team best.

Bathrooms are the perfect example where you need a multiskilled team.

Do I have to dispose the waste myself?

No, we will take care of this for you. We’re registered waste carriers meaning that we can legally dispose of the waste from your project.

We have so many projects that it actually made sense to invest in a specialist tipper van that we use mainly for disposing of waste. This cuts in half the costs with disposing of waste for us compared to the standard skip that most tradesmen use.
Also, this means that we can dispose of the waste much faster than with a skip (skips are usually kept in your driveway for one week). Generally the first or second day all the waste is removed from your property.

Can I use the bathroom while it gets refurbished?

If it’s the only toilet in the house, we’ll make sure to keep the toilet functional at all times. You won’t be able to use the shower/bathtub, but you’ll be able to use the toilet.

Do you do partial refurbishments only?

Yes, we can do partial refurbishments.
These can include a variety of things, but we usually can do most of the partial refurbishments in a bathroom.

Do you supply & fit only or I can bring my own products?

We can accommodate some customer-supplied products by prior agreement, but generally prefer to supply the majority of products. This helps us check compatibility, coordinate deliveries and provide aftercare. Customer-supplied products are not covered by our product warranty, and labour to remove or refit a faulty customer-supplied product is not covered.

How much is the deposit?

We do not charge deposits. Each room is treated as a separate project and invoiced once that room is complete.

Are the quotes free?

Yes, they are completely free and you’re under no obligation to go ahead. No hard feelings here, we want the market to be as efficient as possible.

What payment methods do you accept?

We are usually getting paid by bank transfers. It’s a really easy payment method, you can either use online banking, either go to one of your bank’s branches with our invoice and pay it there.

Do you offer design service?

Not in the traditional way. We’re contractors and we can offer you guidance on what’s possible to do in your bathroom, but don’t expect us to be a design company with 3D drawings.

How can I take a quote?

There’s a calendar on our website where you can choose a free slot for a visit. It’s really the easiest way to book an appointment, since we can’t miss those as they go directly into our phone calendars.
The second best option would be to send us an email detailing what you need done.

How long is a quote valid for?

We will consider an old quote for as long as it is still profitable for us. But the more you wait until you give us a response, the more likely for us to say no.

How long is the warranty?

Your warranty covers our workmanship and the products we supply and install, subject to the terms and maintenance requirements. The period depends on your package: Value — 1 year; Balanced — 3 years; Premium — 5 years. Choosing a standard or premium product does not by itself change the package warranty.

Do I get a better price as a past customer?

Our past customers and the referrals from them are probably the most important part of our business. It’s much easier to work with a past customer or referral since both parties trust each other.
This means that we’ll try to make everything we can to keep those past customers returning to us or recommending us to friends/family.

But if you don’t have a referral or you’re not a past customer, don’t worry. We’ll do our best to offer you a quote hard to say no to; also, we will do our job in such a way that you recommend us to friends/family, since this is the ultimate goal for us.

Do you have a showroom?

No, you will never get such good prices with a business that has a showroom. We feel sorry for the businesses that still use the showroom model, they can’t compete on price since their prices will always be higher compared to of teams like us. Hopefully, for them, there’s still a generation that prefers brick and mortar stores, but even those tend to be incentivized by saving of a few hundred or thousands.

Even big bathroom places, they have just a few exposed bathrooms. The rest comes in the form of brochures and samples, which is pretty much what we do.

Do you offer interest free finance?

No, we prefer not to pursue this path.

There’s almost never such a thing as interest free finance for products or services. The only difference is that the supplier pays for the fees/interest and include that in your cost.

The best way to maximise what you get is by getting a few quotes and then, if you can’t afford them, you can shop around for different lenders.

I haven't received a quote. When do you expect to send the quote?

If you still expect our quote, contact us asap. For a variety of reasons our quotes don’t get to our customers once in a while (misspelling email addresses, our quotes getting in the spam/junk folders and so on).

An email means that we can easily reply to you with your quote.

Where can I leave a review?

We appreciate that you want to help us with reviews, but these don’t usually help us that much. We work locally and our bread and butter are the recommendations by word of mouth.

It would help us much more if you’d send us a short email with honest feedback. We try to be as good as possible, but sometimes we need to be pointed in the right direction.

If you want to leave a negative review, then you can find a variety of online sources to do this. But contact us first, we know that we can’t satisfy everyone 100%, but we can try to improve your experience.