We try to be as good as Amazon when it comes to warranty. You’ll get a long warranty on workmanship and the products we supply. If there’s a problem related to the workmanship or materials, we’ll fix it at no cost to you. All our team members’ holidays are booked in such a way that someone is a few hours away available to sort your issue, especially if it’s urgent.
For example, there’s a faulty connector that starts leaking after 8 months. We would come as soon as possible (generally we can be there in as little as 2 hours for emergencies with our projects), replace the faulty part, and then return at a later date to rectify any damage this might have caused. Sometimes this involves many things like removing the flooring, partially refitting some other items, and so on, something that it would be really expensive to rectify otherwise.
Even more, many times we do repairs that are obviously not our responsibility. Good after customer service has been probably our best marketing technique so far, something that our competition doesn’t really understand. Almost every single time we returned to a customer when there was an issue, we had a referral from that customer or other project. Helping you is helping us, so you can rest assured you’ll have an excellent warranty in place!