- Accepting our Quote
Accepting our quote is easy, simply email us that you want to go ahead and we’ll check our calendar for potential start dates. - Product Selection Flexibility
Please utilize the links provided (indicated by blue underlined text) to make your product selections. Regardless of the products chosen, the quoted price will remain unchanged as long as you choose from the provided links. You are welcome to accept the quote at this time and determine the specific products at a later date. There is no need to be concerned about product sizes; our team will review your selections to ensure compatibility and proper fit within your bathroom space. - Fixed Pricing Policy
The price quoted is final and will not change. We ensure transparent pricing with no additional costs added once the project commences. - Total Price
Calculating the total price is straightforward: simply add the discounted cost of your chosen bathroom package to the cost of any optional extras. Remember, these extras are entirely optional and can be excluded if preferred. If in doubt, simply ask us to confirm the total to avoid any confusion. - Best Price Promise
Our focus on bathroom projects means streamlined processes and lower costs, ensuring competitive pricing without compromising quality. Our skilled team and premium materials guarantee the best value for your investment.
We promise to beat any similar, lower-priced quote anytime, provided you give us a copy before the project begins. The quote must match our work scope, offer fixed pricing, use similar materials, and be from a reputable company with a solid portfolio.
- Deadline for Product Choices
Please finalize your product selections at least 7 days before the project start date to ensure smooth scheduling and execution.
- Project Start Date and Availability
Project start dates are available within 90 days of the quote. However, dates are subject to availability and may change, especially if there’s a delay in your response to the quote.
- Payment Terms:
We don’t take deposits and we’ll send an invoice once the bathroom is complete, payable by bank transfer.
For projects involving multiple rooms, an invoice will be issued upon completion of each room. Should there be a delay in payment, we may pause work on subsequent rooms until the outstanding invoice is settled. To minimize our risk of non-payment and improve cash flow, we aim to limit the number of rooms started simultaneously.In the event of a payment delay, we reserve the right to charge interest at a rate of 8% above the Bank of England’s base rate from the date the invoice becomes overdue. - Cancellation Policy
You can cancel the project without any fees with 28 days’ notice. For cancellations within 28 days of the start date, a fee equal to the labor cost in the quote will be charged. - 3D design and Vray Renders
Choose our bathroom fitting package with 3D design for a clear preview, optimal space utilization, and perfect material and color choices, ensuring your dream bathroom is realized with precision, satisfaction, and zero guesswork.
Upgrade to our V-Ray render package for a stunningly realistic preview of your bathroom project, offering detailed visualizations with accurate lighting and material textures, ensuring you make the most informed and confident design decisions.
While both standard and V-Ray renders are limited and won’t show every detail, V-Ray offers a superior level of realism in lighting and textures, providing a very good approximation and aiding in more informed decision-making.
- Amending the Bathroom Project Specifications
We accommodate changes in project scope, like different bathroom layouts, with at least 28 days’ notice for seamless scheduling. Closer to the project start, our ability to make modifications reduces. Please note, changes cannot be made after the project begins, ensuring professional and efficient service delivery.
- Warranty Options
Before the project starts, let us know your preferred warranty package. Different packages may require specific materials and labor times.
- Optional Extras
Your quote may include optional extras. If you choose to add these, please inform us promptly as they may extend the project timeline and require schedule adjustments.
- Product Availability
In rare cases, selected products may be unavailable due to being discontinued or out of stock. We will assist you in choosing an alternative or offer a similar option.
- Weather-Related Delays
Please note that extreme weather conditions could impact the project timeline. We will communicate any such delays as soon as possible.
- Customer Preparations
Before the project begins, we ask that you prepare the area (e.g., clear the bathroom space) to facilitate a smooth start.
- Feedback and Aftercare
We value your feedback and are constantly looking for ways to improve our service. We offer dedicated aftercare service and truly appreciate any feedback you might have. Please don’t hesitate to contact us for any post-completion concerns or queries.
- Warranty
Our warranty is all-inclusive, covering both craftsmanship and materials. We aim for hassle-free service, so if there’s an issue, just email us and we’ll promptly address it. However, our warranty only applies to products we supply and install. Should a product you provide have an issue, you’ll need to contact the supplier for warranty claims and cover the cost of refitting.
- Access to sanitary facilities
We aim to keep the project area toilet operational, especially overnight. There may be short periods, like during flooring work, when it’s temporarily out of service. Other toilets in your home will be unaffected. Please note, the shower in the project area will be inaccessible, and alternative shower arrangements are advised.
- Plumbing Testing
Our plumbing work in bathroom renovations is of exceptional quality, designed to withstand rigorous testing. The main challenge lies in testing methods for homes with older plumbing. We’re capable of performing a full pressure test, applying up to 10 bars to ensure no minor material defects. However, this can be risky for older parts of the system. We conduct this test only if you explicitly ask for it and accept responsibility for potential impacts on existing plumbing.
Typically, we use detailed visual inspections to maintain quality while protecting your home. These inspections are thorough, but without a pressure test, pinpointing tiny material defects is challenging. It is your responsibility to monitor for any signs of leaks and promptly inform us if you detect one. Leaks typically only cause damage when they are not addressed in a timely manner. For major leaks, shut off the main water supply and contact an emergency plumber if you can’t reach us.. We will cover the costs of these emergency repairs if still within the warranty period, demonstrating our commitment to the integrity of our work and your home’s safety.
- Minimizing disruption and dust during project work
As part of our professional commitment, we’ll diligently protect your home’s interiors. This includes safeguarding carpets and floors with a protective foil film, especially along pathways to the bathroom, and ensuring a thorough daily cleanup. While our team expertly manages dust, a minimal amount is part of the refurbishment process.
For efficiency and organization, we’ll utilize the outdoor space, potentially your driveway, for material and tool storage, as well as certain work activities. This temporary setup might appear slightly untidy but is integral to our streamlined workflow. Rest assured, at the project’s completion, we’ll meticulously clean this area, reaffirming our promise of professionalism and respect for your property.
- Supplying your own bathroom materials
We appreciate your choice to supply certain project materials. Please ensure these are on-site at the project start to avoid delays. Inspect them carefully on arrival, as some damages are only visible outside the packaging. Before purchasing, email us the product details, as some may require more installation time. Note that while you’re responsible for these materials, our warranty does not cover them.
- Utility disruption
We’ll need to briefly turn off the house’s water supply, usually for 1-2 hours at the start of the project and occasionally during work. Electricity interruptions will be kept to a minimum and only when essential. This might affect desktop computer users working from home. Please let us know about times when maintaining power is crucial. - Tiling
There are many types of tiles available, each with its own advantages and disadvantages. If you want narrow and smooth grout lines, large porcelain tiles are an excellent choice. In contrast, ceramic tiles naturally vary slightly in size, which can result in uneven grout lines. This effect is more noticeable with small ceramic tiles, as the size differences accumulate across the surface.
- Working hours
Our standard operating hours are from 7:30 AM to 5:00 PM, Monday through Friday. Throughout these hours, our team may need to leave and return to your site multiple times to procure necessary materials or conduct specific tasks off-site. This ensures the smooth progression of your project with the right resources at hand. On rare occasions, to maintain project timelines or to accommodate specific needs, we may also operate on Saturdays. We are committed to delivering high-quality service while minimizing any inconvenience to you.
- Ventilation
Effective bathroom maintenance is crucial for both functionality and longevity, necessitating optimal ventilation and heating. Warmer air can retain more humidity, thereby reducing the likelihood of condensation. We recommend the installation of a robust mechanical extractor fan with a timer function, synchronized with the lighting system. In scenarios where this is not feasible, maintaining a higher temperature in the bathroom compared to other areas of the house and ensuring window ventilation during showers is essential. Failure to adhere to these guidelines may result in issues like paint deterioration, mold growth, and damage to wood-based products, potentially impacting the applicability of our warranty. Additionally, inadequate ventilation and heating can accelerate the rusting of metal fixtures, further emphasizing the importance of these measures.
- Bathroom Sealant and Grout: Shrinkage and Repairs
If you notice sealants or grout shrinking a few days after your bathroom is fitted, it’s normal. They often shrink as they cure and dry, which can create small gaps. If this happens, please contact us and we’ll come to reapply sealants and grout in the affected areas.
- Sealant Maintenance
Bathroom sealants play a pivotal role in ensuring structural integrity and must be of high quality. These sealants, often exposed to moisture, temperature changes, and cleaning agents, require regular assessment and replacement to prevent mold, mildew, and water damage. It is crucial that skilled professionals apply these sealants to guarantee effectiveness. For projects still under our warranty, we offer up to two free replacements of compromised sealants with high-quality materials, applied by our skilled technicians, maintaining the bathroom’s optimal condition.
- Drainage
Lowering a shower drain to be flush with the floor can be difficult because of existing plumbing, floor structure limits, and ensuring proper water flow. If we can’t lower the drainage, we’ll build a small step at no extra cost. If you want the best possible waste flow, a step is the best solution. - Packages: Value, Mid-Range, and Premium
We offer three packages at different price points to suit your needs. Higher-priced packages come with larger budgets and allow us to dedicate more time to your project, particularly during the planning phase. This additional time typically leads to better results. Naturally, the outcomes improve with the more premium packages, so it’s important to adjust your expectations accordingly.
- Gravity fed plumbing systems
Gravity-fed plumbing systems may lead to low shower pressure. To address this, a shower pump can be installed, but note that it’s not included unless specifically mentioned. Also, air pockets might form in the system during radiator work, affecting functionality. If this happens, we’re prepared to bleed the system for optimal performance. Please inform us promptly about any such issues for quick resolution.
A negative pressure pump is more reliable than a positive one. It works well even if the water tank and shower are at different heights and can run two showers at once. A positive pressure pump can run a single shower and can be more unreliable, especiallly if the shower and water tank are too close in height. You might have to use a handheld shower lower down to start the pump, then shower normally if you choose a positive shower pump. - Property Heating during Work
We request that the property’s temperature be maintained above 20C degrees during our work. This is vital for trades such as plastering, painting, and grouting, as these materials require a certain temperature to properly dry and cure. Keeping the temperature over 20 degrees ensures quicker and more effective curing, maintains the right consistency for application, and leads to a superior finish. Temperatures below 20C can slow down these processes, causing delays and potentially compromising the quality of the materials. - Bathroom Cleaning Protocol
To maintain a hygienic and pristine bathroom, it’s crucial to perform regular cleanings to thwart mold growth and surface discoloration. Ensure the usage of correct cleaning techniques and agents, applying harsh chemicals like bleach solely on ceramic areas such as toilets and sinks, and steering clear of these on sealants, vanity units, panels, ceilings, and vinyl flooring. Employ a soft cloth during the cleaning process to circumvent scratches, with special attention to black coated metals which are more prone to discoloration in comparison to chrome finishes. - Non-waterproof surfaces
It’s crucial to immediately wipe non-waterproof surfaces like vanity units, paint, or wooden elements such as architrave, skirting boards, and window surrounds in a bathroom when they get wet to prevent damage, warping, and mold growth. If immediate wiping is not feasible, for example, due to children, it’s advisable to choose waterproof materials for everything in the bathroom. This includes wall panels or tiles covering all walls, a UPVC ceiling, surrounds made from panels/tiles or UPVC, no skirting boards or architraves, and opting for a classic pedestal-type vanity unit. - Negative Temperatures Outside
It’s crucial to ensure adequate heating in the bathroom during cold periods when outside temperatures fall below zero. Maintaining the bathroom’s temperature above 20°C is essential to prevent problems like frozen or burst pipes. This is particularly vital in older buildings that may lack modern insulation standards. - Refitting Old Bathroom Products
While we can accommodate the reuse of existing items, please note that their suitability for refitting cannot be guaranteed. Most items are designed for single installation, and removal and reinstallation may compromise their integrity. This is particularly true for plumbing components, where seals and fittings have a limited lifespan and may develop leaks if disturbed. We cannot take responsibility for leaks caused by old plumbing, refitted products, or existing faulty plumbing designs. - Onwership of the property
We can only undertake the project if you are the legal owner of the property (with your name on the title deeds). If you are not the owner of the property, you won’t be able to accept our quotes. - Products
Please note that while we take every precaution to protect all products during the project, it’s not always possible to keep them completely pristine. Since many items are assembled on-site, minor scratches or marks may occasionally occur despite our best efforts. This applies to both products we supply and any that you provide. We cannot guarantee that the products will be completely scratch and stain free at the end.
