Our Process

Email us to confirm you would like to proceed and check available start dates. Once the date is confirmed, we finalise products, check compatibility and organise orders. If your package includes 3D design, we prepare it using your final selections before work begins.

Yes. Once you accept your quotation and we confirm your installation date, the price for the agreed work is fixed—even if we uncover issues during that work. Additional work you request or optional upgrades are discussed separately.

No. There is no deposit to secure your booking. Your invoice is issued once the work is completed.

Your quotation is valid for 7 days. Installation dates are subject to availability until confirmed. If you have questions about the offer, contact us so you can make an informed decision.

Ask us for an updated quotation. We need to review the price and our availability, so the original offer cannot be automatically extended.

Please email us to check available dates. We do not usually book very far ahead because product and labour costs change over time. Your installation date needs to be confirmed with us.

Availability varies, so contact us to check. A full refurbishment will usually need to wait for an installation slot. If you have an urgent problem such as a leak, we may be able to arrange a repair first.

Yes, you can cancel the project by giving at least 28 days’ notice. If less than 28 days’ notice is given, the cancellation fee is equal to the labour cost, because at that stage, it is usually too late for us to fill the slot with another project.

Please finalise your selections at least 10 days before the agreed start date for Value, or 21 days for a package including 3D design. This gives us time to check compatibility, order products and prepare the design where included.

Compare the features you value with the price in your quotation. Balanced and Premium include 3D design and upgrade credit, alongside longer package warranties. The right choice depends on your budget and priorities; you do not have to choose the highest package.

Some customer-supplied products can be accommodated by prior agreement. We generally prefer to supply most items so we can check compatibility, coordinate deliveries and provide aftercare. Customer-supplied products are not covered by our product warranty, and labour to remove or refit a faulty customer-supplied product is not covered.

Send us the details or a link. We can often check for a similar option through our suppliers. Suitability, reliability and access to replacements are part of how we assess a product.

Some products are available locally; others come from larger online suppliers. If seeing an item in person matters to you, ask us about that product before making your final selection.

Tell us what you would be comfortable spending and which improvements matter most. We can discuss whether a different scope, package or choice of upgrades would suit you. Any revised work and price need to be agreed.

We would start with a practical layout, reliable products, useful storage and finishes that suit the way we clean and use the room. Heating, ventilation and lighting matter too. We can explain the care and maintenance involved in different choices, so you can balance everyday practicality with the look you enjoy.

No. Our in-house team coordinates the agreed bathroom refurbishment, from removal through to the final finishes. Your quotation sets out the scope of the work.

Most projects take 5–8 working days. Layout changes, tiling, plastering, painting and drying times can affect the programme. We discuss the expected timing for your project.

If this is your only bathroom, we will usually keep a working toilet available for most of the project, especially overnight. Please discuss your household’s needs with us before the start.

No. Some customers stay at home, while others go away during the work. We can discuss access arrangements in advance. If you are away, we usually send daily progress photos on WhatsApp.

Yes, waste disposal is included where shown in your quotation and listed separately in the breakdown. If you prefer to arrange it yourself, discuss this with us first so the responsibility and any price adjustment are clear.

Usually around 7:30 am to 5 pm, Monday to Friday. During particularly busy weeks, we may work later or at weekends. We can discuss the arrangements for your project.

We aim to limit the initial water interruption to around 30–60 minutes while fitting isolation valves for the bathroom. Electricity is usually switched off briefly when required for electrical work. These are typical arrangements; your property may need a different approach.

Your warranty covers our workmanship and the products we supply and install, subject to the terms and maintenance requirements. The period depends on your package: Value—1 year; Balanced—3 years; Premium—5 years. Choosing a standard or premium product does not itself change the package warranty.

Yes. Email us and we can arrange a follow-up visit to talk through the project in more detail.

Bathroom work brings plumbing, electrical work, waterproofing, tiling, ventilation and finishing together in a small space. Our background includes general building work, and we now specialise in bathrooms. That experience helps us consider both the room’s construction and the details you use every day.