To improve efficiency, we take a slightly different approach to our quoting and work process compared to other companies.
1. Research
We believe in transparency, which is why we showcase a wide range of past projects on our website. We also provide extensive information on potential bathroom solutions to help you make an informed decision.
If you’re looking for a rough cost estimate, our pricing page provides ballpark figures. Unless you already know exactly what you want, we recommend spending a few minutes reviewing our past projects, ideas page, and product options—you’re likely to find something that matches your vision.
2. Booking an Appointment
Booking with us is simple. Just fill out the form on our website, and if we cover your area and type of project, you’ll automatically receive a link to schedule a visit in our calendar.
It’s important to book an appointment only when you’re serious about going ahead, as we have a strict policy of providing just one quote per customer/household. If you’re still in the planning phase, it’s best to wait until you’re closer to making a decision.
3. Property Visit
Our property visits are efficient, typically lasting 10-15 minutes. During this time, we’ll discuss your requirements, offer suggestions if needed, and take a detailed 3D scan of the room. The scan, which takes just 1-2 minutes, provides precise measurements and around 100 high-resolution images that help us prepare your quote.
4. Receiving Your Quote
You should receive your quote within a week of the property visit by email. If you haven’t received it by then, please let us know so we can follow up.
5. Reviewing the Quote
Unlike many businesses, we aim to provide maximum flexibility within a single quote, minimising back-and-forth discussions. Your quote will include three main package options, plus an additional premium tier:
Value Package
A cost-effective option with a one-year warranty and no design work. Ideal for landlords or budget-conscious customers.
Mid-Range Package
Our most popular choice, featuring a three-year warranty and a 3D design.
Premium Package
Includes a five-year warranty, 3D design, and high-quality V-Ray renders for a more realistic visualisation.
Elite Package
Everything in the Premium package, plus a selection of premium upgrades.
It’s important to emphasise that we operate on a fixed-price policy, meaning the price you’re quoted remains the same—regardless of any unexpected issues we uncover during the project.
6. Product Options
Your quote will include a breakdown of costs: labour, waste disposal, additional materials, and bathroom products. Some of the listed products will have links—clicking these will provide you with a selection of options. Choosing from these links ensures that the quoted prices remain unchanged.
We do not have a showroom but can supply products you purchase from a local store. If you choose to buy items elsewhere, please consult us first to ensure compatibility, as some products may not be suitable for all installations. Labour costs may also vary depending on the products you select (e.g., small tiles take longer to fit than larger ones).
7. Upgrades & Downgrades
Most customers stick with the initial package options, but you’ll also have the flexibility to:
Upgrades
Enhance your package with optional extras, such as underfloor heating.
Downgrade
Reduce costs by adjusting certain elements, such as replacing a vanity unit with a standard sink or opting for wall panels instead of tiles.
8. Deciding While the Quote is Valid
We have a limited capacity for projects, which means we can only take on a certain number at any given time. If we are fully booked, we may temporarily stop offering appointments.
Unlike many companies, we do not issue multiple quotes for the same project. If you decide not to proceed, we will not provide a revised quote at a later date. We’ve had instances where customers return months later after comparing multiple quotes, only to find that we can no longer take on their project. This is because quoting takes time and resources, and we cannot guarantee that our prices will remain the same. In fact, our prices have consistently increased over the years.
9. Confirming a Start Date
Once you decide to proceed, we’ll agree on a start date. Larger bathrooms can be more challenging to schedule, but for smaller projects, we can often fit you in sooner. Generally, expect a lead time of 2-3 months before work can commence. We don’t ask for deposits, you’ll receive an invoice after the project is completed.
10. Selecting Products
Your quote includes product links with item codes. Please email us your selected product codes at least 10 days before the project starts so we can ensure everything is in place before work begins. If it’s more convenient, we can also visit to discuss the options in person and note down the codes for you.
To send us the codes, simply follow these steps:
Click on the product links in your quote (e.g., panels and trims).
This will take you to the product page, where you’ll find different options, each with a unique code.
• For example, if you want White Wood Gloss, you’ll see its code is PA16—just note it down and email it to us
11. Reviewing the Design
If your package includes a 3D design, we’ll send it to you for review. Let us know if any adjustments are needed before we proceed.
12. Confirming a Start Time
Closer to the project start date, we’ll confirm a specific time with you. We typically begin work at 7:30 AM.
13. The Project
We typically remove all plasterboard and replace the subfloor during refurbishments, except when structural constraints (e.g. honeycomb walls or subfloors extending under walls) require a different approach. This ensures the best outcome while preserving the integrity of the existing structure.
Stripping walls and floors allows us to check for water damage—common in bathrooms over 10 years old—and update plumbing as needed. While installing new products takes 1-2 days, proper preparation is the most critical and time-consuming stage. Many lower-cost quotes cut corners here, leaving hidden damage untreated, leading to costly repairs.
Our pricing reflects the quality of our work. While we may not be the cheapest, we ensure your bathroom is built to last. The full process usually takes 5-8 working days, depending on the scope of the project.
14. Final Checks
Once the project is complete, we will check everything thoroughly. You can help by flagging any snagging issues, as some minor imperfections (e.g., grout shrinkage or sealant settling) may only become visible 24 hours after completion. If anything needs addressing, just let us know—we’ll sort it out promptly.
15. Invoice & Payment
Once everything is complete, we will issue the final invoice.
16. Feedback
Your feedback is invaluable to us. If there’s anything you’re not 100% happy with, let us know—we will always do our best to resolve it. More importantly, we use customer feedback to continually improve our service for future projects.
17. After-Sales Support
We take after-sales service seriously. If you experience any issues while your project is under warranty, simply email us, and we’ll address them. While we strive for faultless installations, a small percentage of products (e.g., basin taps) can fail due to manufacturing defects, regardless of the brand.
18. Enjoy Your New Bathroom!
If you’re happy with our work, we’d really appreciate you recommending us to friends and family. Word of mouth is our most valuable source of new business, and we’re grateful for every recommendation.
