The Story So Far

About Us

We started this business because we wanted to offer something that’s surprisingly difficult to find in the UK construction industry: a refurbishment service that is genuinely reliable.

We are former general contractors who now specialise exclusively in bathrooms. This means we are especially well suited for complex projects — particularly where the design is challenging, the space is awkward, or the layout requires careful planning and a high level of experience.

Bathrooms are one of the most difficult rooms in the house to refurbish properly. They’re used every day, they’re constantly exposed to moisture, and they involve many different trades and components that all have to work together. Even a simple refurbishment can involve over 200 different parts, while a more complex project can involve over 500. Every one of those parts is a potential failure point, which is why attention to detail matters so much.

Our business is built around continuous improvement.

If a customer raises an issue, we don’t just solve the immediate concern — we improve our process so that the same issue is far less likely to happen again for future customers. If we discover a product or component that causes problems, we don’t just replace it — we change what we use going forward. This way, every project helps improve the next one.

It might sound simple, but doing this intensely over many years is what has allowed us to build the level of expertise and reliability we offer today.

Our service isn’t perfect, and it will always be a work in progress, but this approach means customers benefit from years of learning, refinement, and real-world experience — not just “standard” installation methods.

For you, this usually means fewer problems, fewer delays, and a bathroom that is more likely to last properly long term.

Because we are so specialised, we are able to complete projects more efficiently, with fewer surprises along the way. In most cases, this results in a smoother experience, a more predictable timeline, and better value for money than you can expect from general tradesmen or contractors who don’t focus on bathrooms.

Our Story

We started the business in 2014 as a small father-and-son venture.

At the time, my father was working for a large contractor in Aberdeen, and I was studying a business degree with the intention of starting my own business. Since my father previously ran his own construction business abroad, building complete houses, starting a construction company felt like the most natural step.

Originally, we didn’t start out with the aim of becoming a bathroom company.

We started as general contractors, doing a wide range of work, and our initial focus was to offer a service that was as efficient as possible at the lowest price possible.

It didn’t take long to realise that the UK construction industry is often inefficient — mainly because demand far outweighs supply. You can usually find tradesmen, but it’s much harder to find tradesmen who turn up on time, communicate clearly, stick to what was agreed, and deliver consistent quality.

As the business grew and we became busier, we started specialising naturally. We moved into larger projects, then interior work, then bathrooms and kitchens — and over time we found that bathrooms were the area where we could offer the biggest improvement compared to the average standard in the market.

Bathrooms became the obvious choice because they are by far the most complex projects in most homes. Older bathrooms tended to be simpler, but modern bathrooms can be very complex. The more complex the design, the more potential failure points — and the more important it becomes to use the right products, the right methods, and the right planning.

A bathroom is used every day, in a high moisture environment, and includes a large number of different components. Even small things like connectors, seals, adhesives and fixings can cause major issues if they fail. Because of this, our work has always been a process of trial, improvement and refinement.

Over the years, we have constantly tested better products, adjusted our methods, and improved our processes based on real-world experience and customer feedback. The goal has always been simple: to reduce the chances of problems, minimise disruption, and make the overall experience smoother for the customer.

One thing we haven’t managed to do is keep prices low.

As much as we tried, we learned that there are certain costs involved if you want a bathroom done properly. Eventually we moved away from a low-cost model and into the mid-range market.

Rather than focusing purely on price — which always forces compromises — we focus on what matters most to customers: a bathroom that lasts, fewer issues after completion, and a project that feels organised and well managed.

Our purchasing decisions changed as well. Instead of trying to reduce costs at every stage, we moved to a model where we pay more for products and services if they offer better quality and better long-term results. We found out the hard way that spending more upfront is usually cheaper in the long run, because it reduces failures, avoids repeat issues, and results in a much more dependable finished bathroom.

And we found that many customers are happy to pay more, as long as they feel confident that the work will be done properly.

That is exactly the type of customer we aim to serve.