The Story So Far

About Us

We started this business because we wanted to offer something that’s surprisingly difficult to find in the UK construction industry: a refurbishment service that is genuinely reliable.

For many homeowners, a property is not only a place to live, but also a long-term investment. A refurbishment done properly can add real comfort to your day-to-day life, while also increasing the value of your home.

We started out as general contractors, but now specialise exclusively in bathrooms. This means we are especially well suited to complex projects — particularly where the design is challenging, the space is awkward, or the layout requires careful planning and a high level of experience.

Bathrooms are one of the most difficult rooms in the house to refurbish properly. They’re used every day, constantly exposed to moisture, and involve many different trades and components that all have to work together. Even a simple refurbishment can involve over 200 individual parts, while more complex projects can involve over 500. Every one of those parts is a potential failure point — which is why attention to detail matters so much.

Our business is built around continuous improvement and maximising long-term value for our customers.

If a customer raises an issue, we don’t just solve the immediate concern — we improve our process so that the same problem is far less likely to happen again. If we discover a product or component that causes repeated issues, we don’t just replace it — we change what we use going forward. This way, every project helps improve the next one.

It might sound simple, but applying this mindset consistently over many years is what has allowed us to build the level of expertise and reliability we offer today.

Our service isn’t perfect, and it will always be a work in progress. However, this approach means our customers benefit from years of learning, refinement, and real-world experience — not just “standard” installation methods.

For you, this usually means fewer problems, fewer delays, and a bathroom that is far more likely to last properly long term.

Because we are so specialised, we’re able to complete projects more efficiently, with fewer surprises along the way. In most cases, this results in a smoother experience, a more predictable timeline, and better value for money than you can expect from general tradesmen or contractors who don’t focus exclusively on bathrooms.

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Our Story

We started the business in 2014 as a small father-and-son venture.

At the time, my father was working for a large contractor in Aberdeen, and I was studying for a business degree with the intention of starting my own company. Since my father had previously run his own construction business abroad — building complete houses — starting a construction company felt like the most natural step.

Originally, we didn’t set out with the aim of becoming a bathroom specialist company.

We began as general contractors, taking on a wide range of work, with a focus on delivering projects as efficiently as possible at the lowest possible cost. Even from the beginning, we focused on projects that made financial sense — where the added value to the property exceeded the cost of the work. That approach proved effective, because many homeowners are happy to invest when they can clearly see the long-term value.

It didn’t take long to realise that the UK construction industry is often inefficient — mainly because demand far outweighs supply. You can usually find tradesmen, but it’s much harder to find tradesmen who turn up on time, communicate clearly, stick to what was agreed, and deliver consistent quality.

As the business grew and we became busier, we began specialising naturally. We moved into larger projects, then interior refurbishments, then bathrooms and kitchens — and over time we found that bathrooms were the area where we could offer the biggest improvement compared to the average standard in the market.

Bathrooms became the obvious choice because they are by far the most complex projects in most homes. Older bathrooms tended to be simpler, but modern bathrooms can be highly technical. The more complex the design, the more potential failure points — and the more important it becomes to use the right products, the right methods, and the right planning.

A bathroom is used every day, in a high-moisture environment, and includes a large number of different components. Even small things like connectors, seals, adhesives, and fixings can cause major issues if they fail. Because of this, our work has always been a process of trial, improvement, and refinement.

Over the years, we have constantly tested better products, adjusted our methods, and improved our processes based on real-world experience and customer feedback. The goal has always been simple: to reduce the chances of problems, minimise disruption, and make the overall experience smoother for the customer.

One thing we haven’t managed to do is keep prices low.

As much as we tried, we learned that there are certain costs involved if you want a bathroom done properly. Over time, we moved away from a low-cost model and into the mid-range market.

Rather than focusing purely on price — which always forces compromises — we focus on what matters most to customers: a bathroom that lasts, fewer issues after completion, and a project that feels organised and well managed from start to finish.

Our purchasing decisions changed as well. Instead of trying to reduce costs at every stage, we moved to a model where we invest more in products and services if they offer better long-term results. We learned the hard way that spending more upfront is often cheaper in the long run, because it reduces failures, avoids repeat issues, and results in a much more dependable finished bathroom.

And we found that many customers are happy to pay more, as long as they feel confident the work will be done properly. That is exactly the type of customer we aim to serve.

Long term, this approach creates far better value for our customers too. While it can be tempting to save money in the short term, a bathroom done properly delivers more comfort, fewer problems, and better value over the years.